Freddy Feedback • Customer Feedback Tool

Do you know where your customers get stuck?

Or what they really like?

Turn feedback into better products

Try for free for 30 days and discover what your customers think

Get started for free

No credit card required

These companies turn feedback into better products

Freddy Feedback Customer • AppSignal

AppSignal

Improves their

Documentation

Freddy Feedback Customer • PingPing

PingPing.io

Improves their

User dashboard

Freddy Feedback Customer • Driving Tests

Driving Tests

Improves their

E-learning material

Freddy Feedback Customer • Apollo GraphQL

Apollo GraphQL

Improves their

Documentation

Freddy Feedback Customer • Spottocamp

Spottocamp

Improves their

Website content

Freddy Feedback Customer • Liomed

Liomed

Improves their

Product information

How it works

Step 1

Ask your customers

Get feedback on your product, features, onboarding, documentation and more.

What you'll ❤️

Modern, minimal design

Fun to fill out for your customers (that's rare!)

Tons of customization options

Customers can take a screen capture and draw on it NEW

Freddy Feedback onboarding feedback example

Meet the widget

Step 2

Discover insights

Use our powerful dashboard to see what your customers like and don't like.

What you'll ❤️

It's your customers talking directly to you

Attach any custom data, like a user's email address

Share feedback with your team

Freddy Feedback onboarding feedback example Freddy Feedback onboarding feedback example

Step 3

Better product, happy customers

Join companies like AppSignal and PingPing that go from feedback to better products to happy customers.

Get started for free

Free 30 day trial • No credit card required

Freddy Feedback • Customer Feedback Tool

Wes Oudshoorn

Co-founder and Product Lead

Freddy Feedback Customer • AppSignal AppSignal

"We implemented Freddy Feedback on our documentation pages. We now receive a weekly email with feedback about things that are unclear and need improvement. Before Freddy Feedback, we were not getting any feedback at all from our visitors. It was easy to implement and support was really helpful. 10/10 would recommend!"

Build better products based on customer feedback

Get started for free

30 day free trial • No credit card required

The highlights

We have a big feature list, but these are the features that our customers use the most to turn feedback into better products.

Feedback Animated Emoji Smiling Face Feedback Animated Emoji Crying Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Frowning Face
Feedback Animated Emoji Smiling Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Grinning Face with Smiling Eyes
Feedback Animated Emoji Partying Face Feedback Animated Emoji Smiling Face with Hearts Feedback Animated Emoji Smiling Face with Heart Eyes Feedback Animated Emoji Star Struck
Delight your customers

Out with the boring, in with the fun

Feedback widgets have been boring for long enough. You can pick a 5 star and a thumbs up/down widget, but you can also delight your customers with beautiful emojis.

Share feedback

The whole team on top of feedback

Receive feedback by email, in your preferred Slack channel or share on a case by case basis. You and your team will always be on top of what your customers have to tell you.

freddyWidget.show({
  custom_fields: {
    user_id: 42,
    email: "customer@example.com"
  }
});
Get context

Attach relevant data

With custom fields you can attach data to each response. Our customers use this in user dashboards (attach an email address), to be able to directly respond to feedback.

New — introducing:

Screen capture

Let your customers take a screen capture and use a pen tool to indicate what their feedback is about.

Read more

Examples

Three popular examples of how our customers collect feedback to make their products better.

1

Documentation feedback

Know if you customers are happy with your docs, and which need improvement.

Was this FAQ helpful?

Feedback Emoji Thumbs Up Feedback Emoji Thumbs Down

Thumbs up/down emoji

2

Full website or dashboard feedback

Get a constant insight into where visitors and customers get happy and get stuck.

Let us know what you think

Feedback Emoji Angry Face Feedback Emoji Frowning Face Feedback Emoji Smiling Face Feedback Emoji Grinning Face with Smiling Eyes Feedback Emoji Smiling Face with Heart Eyes

5 scale animated emoji

3

Feature feedback

Understand which features are doing well, and test if newly launched features actually improve anything.

How was your onboarding experience?

Star rating Star rating Star rating Star rating Star rating

5 scale star in dark theme

Want to see more examples? Head over to the examples page.

You'll be up and running in no time

30 day free trial

No credit card required

Full support available

Get started for free

Or request a 15 minute demo

Freddy Feedback

Dashboard

This is where you'll find all customer feedback and discover insights.

Freddy Feedback dashboard
Key metrics

See what's working and what's not.

Power search

Deep dive into customer feedback to find insights.

Trend analysis

See if you're getting better over time.

Users

Give your team access to help discover insights.

Responses

This is like your customers are talking to you directly.

You can even attach custom data that's relevant to your business, like a user ID or email address.
Read more about custom fields.

Freddy Feedback dashboard
Custom fields

Attach custom data to responses.

Device info

Helps with troubleshooting.

Source URL

See where the feedback came from.

Timestamp

Delight your users by responding quickly.

Want to get the most out of customer feedback?

Request a 15 minute demo

or

Get started for free

Free 30 day trial • No credit card required

How is Freddy Feedback different?

Most companies
Freddy Feedback

Focus

Most companies

Complex dashboards that you pay for but don't use

Freddy Feedback

A powerful tool that gives you insights to build better products

Design

Most companies

In our humble opinion are stuck in the '90s

Freddy Feedback

Modern, beautiful and lightweight

Price

Most companies

Start at $35 per month and have a low amount of responses

Freddy Feedback

Our prices are low and our response amounts are high

Discover more

See how our customers use Freddy

Examples

See everything that Freddy can do

Discover all features

See how the dashboard works

Survey insights

Our most powerful feature

Custom fields

Build better products based on customer feedback

Get started for free

30 day free trial • No credit card required