Feature
Custom fields
A powerful way to enrich responses with data that is relevant to your business.
freddyWidget.show({
custom_fields: {
user_id: 42,
email: "customer@example.com"
}
});
Attach custom data
You can attach any data to a feedback response that a customer sends in.
Examples
User ID (most used)
Email address
Page or content ID
User property, like is_vip or LTV
Feature name (useful for feature testing)
Discover insights
All custom data will be visible in the dashboard. Directly link feedback to your customers so you can follow up to say thank you or turn a negative experience into a positive one.
Build automation using webhooks
Custom fields are included in webhooks so you can build flows like this:
High value customer sends negative feedback take action (email, alert, send to colleague etc)
{
"event": "survey.response.submitted",
"survey": {
"id": "d11d6a48-016c-406d-ae31-f8n296c5facf",
"dashboard_url": "https://freddyfeedback.com/dashboard/survey/...",
"title": "FAQ feedback",
"score_min": 1,
"score_max": 5
},
"response": {
"score": 1,
"comment": "I can not update my billing information"
},
"response_meta": {
"url": "https://example.com/faq"
},
"custom_fields": {
"user_id": 42,
"email": "customer@example.com"
},
"is_preview": false,
"timestamp": 1596704505
}
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Read more about webhooks
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