Collect feedback using emojis. It's a fun and delightful way for your customers to give you a rating and feedback.
When to use
They're playful and fun, which is a very delightful way for your customers to give feedback. And despite this playfulness, they can still be used to get metrics like a Customer Satisfaction Score (CSAT) or a Customer Effort Scores (CES).
You can pick from 14 different emojis to fully customize the experience.
If you're looking for a more neutral way of collecing feedback, have a look at the 5 star survey.
The emoji survey widget is available in 3 different scales.
Note: there's also a 2 scale thumbs up/down survey.
The animated versions are very playful and encourage customers even more to give you feedback!
For every scale you can pick your own emoji
These are examples of how our customers use the emoji feedback tool to collect feedback and use it to improve their products and content.
Run the widget for a limited time for one specific feature. Discover whether customers like your updates and adjust accordingly.
Get customer input on content like documentation, blog posts and FAQs. Discover what pieces of content are appreciated by your users.
Understand how easy customer find it to onboard. Measure the CES score and keep track of it over time to see if you're improving.
Do you have user dashboard / portal? Use emojis to gather feedback in a playful way and you'll always know where your customers get stuck.
One simple overview
In the dashboard you'll get an overview of all the ratings that your visitors and customers gave you.
Filter, search, segment
You can filter on scores, search for comments, search for URLs, see trends over time and much more.
We'll send you a weekly summary of your emoji survey with new responses and comments. It includes the most recent comments as well. This way you'll have a weekly pulse on your customer feedback.
Emoji survey results in the dashboard