Do you know where your customers get stuck?
Or what they really like?
Turn feedback into
better products
No credit card required
These companies turn feedback into better products
AppSignal
Improves their
Documentation
Driving Tests
Improves their
E-learning material
Apollo GraphQL
Improves their
Documentation
Spottocamp
Improves their
Website content
Liomed
Improves their
Product information
How it works
Step 1
Ask your customers
Get feedback on your product, features, onboarding, documentation and more.
What you'll ❤️
Modern, minimal design
Fun to fill out for your customers (that's rare!)
Tons of customization options
Customers can take a screen capture and draw on it NEW
Step 2
Discover insights
Use our powerful dashboard to see what your customers like and don't like.
What you'll ❤️
It's your customers talking directly to you
Attach any custom data, like a user's email address
Share feedback with your team
Step 3
Better product, happy customers
Join companies like AppSignal and PingPing that go from feedback to better products to happy customers.
Get started for freeFree 30 day trial • No credit card required
Wes Oudshoorn
Co-founder and Product Lead
AppSignal
"We implemented Freddy Feedback on our documentation pages. We now receive a weekly email with feedback about things that are unclear and need improvement. Before Freddy Feedback, we were not getting any feedback at all from our visitors. It was easy to implement and support was really helpful. 10/10 would recommend!"
The highlights
We have a big feature list, but these are the features that our customers use the most to turn feedback into better products.
Delight your customers
Out with the boring, in with the fun
Feedback widgets have been boring for long enough. You can pick a 5 star and a thumbs up/down widget, but you can also delight your customers with beautiful emojis.
Share feedback
The whole team on top of feedback
Receive feedback by email, in your preferred Slack channel or share on a case by case basis. You and your team will always be on top of what your customers have to tell you.
freddyWidget.show({
custom_fields: {
user_id: 42,
email: "42@example.com"
}
});
Get context
Attach relevant data
With custom fields you can attach data to each response. Our customers use this in user dashboards (attach an email address), to be able to directly respond to feedback.
Get visual feedback
A picture is worth a thousand words
Let your customers take a screen capture and use a pen tool to indicate what their feedback is about.
Dashboard
This is where you'll find all customer feedback and discover insights.
Key metrics
See what's working and what's not.
Power search
Deep dive into customer feedback to find insights.
Trend analysis
See if you're getting better over time.
Responses
It's like your customers are talking directly to you.
Custom fields
Attach custom data to responses.
Device info
Helps with troubleshooting.
Source URL
See where the feedback came from.
Timestamp
Delight your users by responding quickly.
You'll be up and running in no time
30 day free trial
No credit card required
Full support available
Get started for free
Discover more
See how our customers use Freddy
See everything that Freddy can do
See how the dashboard works
Our most powerful feature