Setting up a survey takes just minutes. On this page we'll go over all the key features available, as well as some more advanced features.
There are two survey categories. Most of the time you'll use score + question so you can get a feedback score using emojis or stars. But sometimes you only want to ask a question. For instance, if you have a button saying 'Report a bug' that you use to trigger the widget. In this case you might not need a score but you only want your users to type in feedback.
There are 3 types available:
Opens at the bottom of your website, and then stays there until the user gives a score or closes the widget.
Feedback on products, features and onboarding. If you trigger the widget at the right moment it's perfect to get feedback on a specific element: a new list sort, a specific feature, a new landing experience, etc.
You'll have a 'Feedback' button on the side of your page that's always visible to your customers. When someone clicks this button the widget opens.
Always on feedback collection on your full website and/or logged in environment like a dashboard.
The widget will be displayed within your website's content. We'll remove all border styling so the widget blends into your content.
Article like content: blog posts, FAQs, documentation, etc.
Triggering the widget at the right moment is an often overlooked part of asking your customers for feedback. If you ask your customers at the right moment, you'll get more and better feedback.
From the classic 5 star survey (great for CES/CSAT scores), to a like/dislike (great for blog post and documentation feedback), to a customizable emoji scale; there's always a survey type that suits your brand and customers.
All emojis are available in an animated version as well, making the experience of giving feedback even more delightful!
You can fully define every letter that you'll see on the widget, meaning you can also define it in any language you like. The follow-up question is optional, so you could even have a simple, quick way to getting CES and CSAT scores from your customers.
Use the URL filters to easily define where you want your widget to show up or be hidden.
These are the basic steps and after that you'll have your first survey. There are more features available to fine-tune the widget behaviour, for testing, to enrich the data and to build automation.
After a customer closed the widget, we won't show it again for a defined of time.
After a customer submitted a response, we won't show it again for a defined of time.
Attach custom data, like an email address or a user ID, to each response.
Build automation by automatically sending response data to your app.
Easily test the widget on your development environment.