Survey Type
5 Star Survey
One of the most well-known customer feedback ratings on the internet. Read all about Freddy's 5-star rating survey.
5 star surveys are ideal for CES and CSAT scores
How to use
5 star surveys can be used for a broad range of questions and feedback types. They're mostly used for collecting Customer Satisfaction Scores (CSAT) and Customer Effort Scores (CES).
When to use
The best moment to ask how satisfied a customer is (measuring CSAT) or how easy it was to complete a task (measuring CES) is right after the customer has completed a task.
Freddy's widget come with variety of ways to trigger it so you can always make sure it opens at the right moment.
If you want to go for a more playful 5 scale survey, check out the emoji survey.
Insights based on customer feedback
One simple overview
In the dashboard you'll get an overview of all the ratings that your visitors and customers gave you.
Filter, search, segment
You can filter on scores, search for comments, search for URLs, see trends over time and much more.
Weekly summary
We'll send you a weekly summary of your 5 star survey with new responses and comments. It includes the most recent comments as well. This way you'll have a weekly pulse on your customer feedback.
