Survey Type

5 Star Survey

One of the most well-known customer feedback ratings on the internet. Read all about Freddy's 5-star rating survey.

5 star surveys are ideal for CES and CSAT scores

How to use

5 star surveys can be used for a broad range of questions and feedback types. They're mostly used for collecting Customer Satisfaction Scores (CSAT) and Customer Effort Scores (CES).

When to use

The best moment to ask how satisfied a customer is (measuring CSAT) or how easy it was to complete a task (measuring CES) is right after the customer has completed a task.

Freddy's widget come with variety of ways to trigger it so you can always make sure it opens at the right moment.

If you want to go for a more playful 5 scale survey, check out the emoji survey.

What it looks like

5 star survey widget

Insights based on customer feedback

One simple overview

In the dashboard you'll get an overview of all the ratings that your visitors and customers gave you.

Filter, search, segment

You can filter on scores, search for comments, search for URLs, see trends over time and much more.

Weekly summary

We'll send you a weekly summary of your 5 star survey with new responses and comments. It includes the most recent comments as well. This way you'll have a weekly pulse on your customer feedback.

5 star survey results in the dashboard

5 star survey dashboard

Start getting feedback with 5 star surveys for free

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