Survey Type

Net Promoter Score Survey

Net Promoter Score measures the customer experience on a scale of 0 to 10. This is a proven metric that helps to predict business growth and measure overall customer satisfaction.

Discover your customers' overall brand preception

How to use

The 'Relationship' Net Promoter Score (NPS) approach is an overall loyalty and satisfaction customer score. You should place your NPS survey on primary site pages to gather as many scores as possible.

The 'Transactional' Net Promoter Score approach of measuring custom satisfaction when a transaction takes place. You should place your NPS survey on the checkout or thank you page to gather scores after a transaction has occured.

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Insights based on customer feedback

One simple overview

In the dashboard you'll get an overview of all the ratings that your visitors and customers gave you.

Filter, search, segment

You can filter on scores, search for comments, search for URLs, see trends over time and much more.

Weekly summary

We'll send you a weekly summary of your NPS survey with new responses and comments. It includes the most recent comments as well. This way you'll have a weekly pulse on your customer feedback.

Read more about the dashboard

Survey dashboard

Start measuring Net Promoter Scores with NPS surveys for free

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