Net Promoter Score measures the customer experience on a scale of 0 to 10. This is a proven metric that helps to predict business growth and measure overall customer satisfaction.
How to use
The 'Relationship' Net Promoter Score (NPS) approach is an overall loyalty and satisfaction customer score. You should place your NPS survey on primary site pages to gather as many scores as possible.
The 'Transactional' Net Promoter Score approach of measuring custom satisfaction when a transaction takes place. You should place your NPS survey on the checkout or thank you page to gather scores after a transaction has occured.
One simple overview
In the dashboard you'll get an overview of all the ratings that your visitors and customers gave you.
Filter, search, segment
You can filter on scores, search for comments, search for URLs, see trends over time and much more.
We'll send you a weekly summary of your NPS survey with new responses and comments. It includes the most recent comments as well. This way you'll have a weekly pulse on your customer feedback.