Receive customer feedback responses directly in Slack.
When feedback comes in real time, you'll never miss important insights to improve your product and content with.
Use a public or private channel so the relevant teams can be monitoring customer feedback coming in. This is how our customers use the integration:
Let feedback come into a private product design team channel and have product designers and UX researchers discuss feedback in real time.
Let feedback come into a private docs team channel so documentation and technical writers know what content to improve.
Let feedback come into a public channel so your whole startup can directly see when customers get stuck.