A simple yet powerful overview to turn your customer's feedback into actionable insights.
The first thing you'll see when you open a survey are the key statistics that give a high level overview of how you're doing. It shows the average score, response and comment acounts and the breakdown of the score.
An overview of all responses that your visitors and customers have submitted.
Instantly filter comments on a keyword. You can do this for both comments and for the URLs that customers submitted their feedback from.
What many people forget is the power of manually reading through responses. Take 10 minutes per week to read through your customer's responses and you'll have a very clear view on what's going well and what's missing.
Note that these responses are computer generated text 😃
The sidebar is used for quickly filtering the responses.
Instantly filter out responses based on score.
Filter both on score 1 and score 5. This way you can read through the comments and get a good grasp of what negative and positive comments are mentioning.
Get a grip on how changes are impacting your customer experience by viewing the progress of the average score and the number of responses over time.
Get a weekly summary via email with an update of the new responses and comments.
Receive an email whenever someone submits a response.
Use our powerful advanced features to close the customer feedback loop on auto pilot.
Add custom fields to attach any custom data to responses like an email address or user ID. Read more about custom fields in this blog post.
Connect incoming feedback to your application or built automation with Zapier.
Test your survey locally before deploying to production.