Dashboard

Survey insights

A simple yet powerful overview to turn your customer's feedback into actionable insights.

Dashboard

Key statistics

The first thing you'll see when you open a survey are the key statistics that give a high level overview of how you're doing. It shows the average score, response and comment acounts and the breakdown of the score.

Key statistics

Responses

An overview of all responses that your visitors and customers have submitted.

Power search

Instantly filter comments on a keyword. You can do this for both comments and for the URLs that customers submitted their feedback from.

Tip

What many people forget is the power of manually reading through responses. Take 10 minutes per week to read through your customer's responses and you'll have a very clear view on what's going well and what's missing.

Responses

Note that these responses are computer generated text 😃

Sidebar

Sidebar

The sidebar is used for quickly filtering the responses.

Score filter

Instantly filter out responses based on score.

Tip

Filter both on score 1 and score 5. This way you can read through the comments and get a good grasp of what negative and positive comments are mentioning.

Trends

Trends

Get a grip on how changes are impacting your customer experience by viewing the progress of the average score and the number of responses over time.

Summary Email

Get a weekly summary via email with an update of the new responses and comments.

Survey summary email

Response Email

Receive an email whenever someone submits a response.

Survey summary email
Advanced settings

Advanced Settings

Use our powerful advanced features to close the customer feedback loop on auto pilot.

Custom Fields

Add custom fields to attach any custom data to responses like an email address or user ID. Read more about custom fields in this blog post.

Webhooks

Connect incoming feedback to your application or built automation with Zapier.

Local testing mode

Test your survey locally before deploying to production.

Understand your customers better

Get started for free

Free 14 day trial • No credit card required