Dashboard

Survey insights

A simple yet powerful overview to turn your customer's feedback into actionable insights.

Key statistics

The first thing you'll see when you open a survey are the key statistics that give a high level overview of how you're doing. It shows the average score, response and comment acounts and the breakdown of the score.

Responses

An overview of all responses that your visitors and customers have submitted.

Search

Instantly filter comments on a keyword. You can do this for both comments and for the URLs that customers submitted their feedback from.

Share insightful responses directly with your team.

Note that these responses are computer generated text 😃

The full context

Custom fields

Attach custom data to responses.

Device info

Helps with troubleshooting.

Source URL

See where the feedback came from.

Timestamp

Delight your users by responding quickly.

Screen capture

Let your customers take a screen capture and use a pen tool to indicate what their feedback is about.

Filters

The sidebar is used for quickly filtering the responses.

Score filter

Instantly filter out responses based on score.

Tip

Filter both on score 1 and score 5. This way you can read through the comments and get a good grasp of what negative and positive comments are mentioning.