Features

Packed, but still light

We've designed Freddy Feedback to give you all the features you need to get customer feedback. At the same time it's highly focussed and polished, so it's simple for your customers and a powerful tool for you. Here's everything we have for you:

Widget

The feedback widget that your customers will see.

Emojis

Playful emojis for instant happiness.

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Stars

A classic 5 star scale. Great for CSAT and CES.

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Thumbs up / down

A simple like/dislike rating with thumbs or emojis.

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No 'Powered by' label

We don't think such a label looks good towards your customers.

Animated

Bring the emojis to life with the animated version.

Follow-up question

Optional open follow-up question to get detailed feedback.

Themes

Customize the look and feel of the widget.

Position

Display a feedback button, pop the widget open on the bottom or display it inline.

Trigger

Trigger it based on time or scroll, or open the widget with code.

URL filter

Display the widget based on the url, for example only on /pricing.

Fast

Fast and lightweight, doesn't impact your page load.

Silky smooth

Small and delightful animations with attention to detail.

There's a widget type for every question that you want to ask your customers.

Scale

3 emoji

Scale

5 emoji

Scale

5 star

Like/dislike

Emoji

Like/dislike

Thumbs

And you can pick from 14 different emojis.

Regular
Feedback Emoji Angry Face Feedback Emoji Smiling Face Feedback Emoji Crying Face Feedback Emoji Smiling Face Feedback Emoji Frowning Face Feedback Emoji Unamused Face Feedback Emoji Smiling Face Feedback Emoji Smiling Face Feedback Emoji Smiling Face Feedback Emoji Grinning Face with Smiling Eyes Feedback Emoji Smiling Face with Heart Eyes Feedback Emoji Smiling Face with Hearts Feedback Emoji Smiling Face with Heart Eyes Feedback Emoji Star Struck
Animated
Feedback Animated Emoji Angry Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Crying Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Frowning Face Feedback Animated Emoji Unamused Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Smiling Face Feedback Animated Emoji Grinning Face with Smiling Eyes Feedback Animated Emoji Smiling Face with Heart Eyes Feedback Animated Emoji Smiling Face with Hearts Feedback Animated Emoji Smiling Face with Heart Eyes Feedback Animated Emoji Star Struck

You don't need to be a developer if you want to use Freddy. But if you do,

we have dev features you'll love

freddyWidget.show()

Open and close the widget programmatically at the right moment in the customer journey.

Custom fields

Pass custom data to every response, like a user ID or an email address. Check the docs for more info.

Webhooks

Connect incoming feedback to your own application. Check the docs for more info.

Local testing mode

Test your survey locally before deploying to production.

All our plans get all these features!

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Dashboard

Get insights based on the feedback you received. Use it to improve your products.

Key metrics

An overview of the key metrics and scores.

Trend analysis

Graph view of your customer sentiment over time.

Comment and URL search

Filter comments and URLs in seconds.

Response emails

Get an email when your survey receives a response.

Source

See which URL the feedback came from.

Users

Invite team members to the dashboard.

Data export

Your data is yours. All feedback can always be exported.

Survey Summary

Get a weekly summary of your survey's key stats.

Slack integration

Receive responses directly in Slack.

Plans and pricing

Flexible and always free to try.

Continuous plan

Get a lot for less and get a continuous inflow of feedback.

Customization

We're happy to customize anything you need.

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Start getting feedback from your customers

Get started for free

Free 14 day trial • No credit card required