Examples

Tips and examples of how to use Freddy to get customer feedback

It's all about what, when and where. Check out these examples of what works well in collecting and processing customer feedback.

Get feedback on

Multiple website pages or a full dashboard

What

Get a constant insight into where visitors and customers are happy and get stuck.

When and where

The feedback label is displayed on every page, so visitors can always give feedback no matter what page they're on.

Insights

In the dashboard you can see which URL each response came from and apply filters to quickly see where you're doing well and where you need improvements.

Pro Tip

Use custom fields to pass the user ID and/or email address so you can easily respond to your customer's feedback.

Question examples
"What do you think about ...?"
"How is your experience today?"

Widget type
Side sticky

How PingPing uses always-on feedback collection in their dashboard

Get feedback on

Your onboarding experience

What

Understand and improve your onboarding experience. Given a user just decided to use your product, they're really engaged to give you feedback.

Where and when

Pop open the widget when a user lands in the dashboard, or display it inline.

Insights

Delight your newly subscribed users by reaching out to them when they give you feedback. Positive or negative, they'll be delighted to hear from you.

Question example
"How was your onboarding experience?"
Make sure to use a follow-up question like "What can we improve?"

Tip
Measure a Customer Effort Score (CES) by asking 'How easy was it to sign up?'

Widget type
Bottom sticky or inline

Freddy Feedback onboarding feedback example - 5 star survey

A 5 star score for collecting onboarding feedback

Get feedback on

Blog posts, FAQs, docs, e-learning material

What

Get feedback on content: anything that has an 'article like' setup.

When and where

Put the widget inline at the bottom of your content and get insights into what content is appreciated and what needs to be improved.

Insights

In the dashboard you can see which URL each response came from and apply filters to easily zoom in on specific docs, articles, posts etc.

Question examples
"Was this article helpful?"
"Did this FAQ answer your question?"
"Did you like this blog post?"

Widget type
Inline. We remove border styling so it blends in with your content.

AppSignal uses the inline widget to collect feedback on their e-learning material

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Get feedback on

Specific user actions

What

Go granular by getting feedback on specific user actions.

Where and when

This will work well in a logged in environment like a dashboard.

Insights

Get feedback from users zoomed in on the feature level.

Question examples
"How easy was it to find / do ...?" - results in a Customer Effort Score (CES)
"Did you like X?" - results in a Customer Satisfaction Score (CSAT)

Tip
Trigger the widget programmatically so it opens at the right moment in the customer journey.

Widget type
Bottom sticky, or in some cases inline

Freddy Feedback user actions feedback example

Collecting feedback on a specific feature

Get feedback on

Products in your webshop

What

You probably know this from your own experience: you're looking at a product on a webshop and have questions. Is it available in a different color? What's the shipping time? What are the specs?

When and where

Give your customers the option to let you know if they've found what they were looking for and improve your product pages.

Question examples
"Did you find what you were looking for?"
"Anything you're missing?"
"Are you happy with this product page?" - results in a Customer Satisfaction Score (CSAT)

Tips
Trigger the widget after a certain percentage of scroll
Use the follow-up question option and ask "Anything we should add?"

Widget type
Can use any of them: bottom sticky, inline or side sticky.

Freddy Feedback user actions feedback example

Collecting feedback on a product page

Do you have a use case that's not listed?

Send us an email and we're happy to help you figure out the best way to get feedback.

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