Freddy Feedback • Customer Feedback Tool

Turn all your customers into

happy customers

Freddy Feedback • Customer Feedback Tool
Freddy Feedback • Customer Feedback Tool

Collect actionable feedback from your customers on your:

Products
Features
Onboarding
Docs
Landing page
Blog posts

There's nothing more valuable than customers telling you what they think

Collect customer feedback, analyze it and discover insights.
All in one simple tool.

Get feedback on your:

Feedback response
Feedback response
Feedback response
Feedback response
Feedback response
Feedback response
Get started for free

Free 14 day trial • No credit card required

Freddy Feedback Customer • PingPing

PingPing.io

Gets feedback on their

User dashboard

"Freddy enables us to put feedback on auto-pilot."

Freddy Feedback Customer • Driving Tests

Driving Tests

Gets feedback on their

E-learning material

"Loving the design and attention to detail, not easy to find these days!"

Freddy Feedback Customer • Spottocamp

Spottocamp

Gets feedback on their

Website content

"Freddy provides a constant stream of feedback that we translate into new features."

Freddy Feedback Customer • Liomed

Liomed

Gets feedback on their

Product information

"Finally a direct link from my website visitors to me. Incredibly useful."

How it works

Get feedback

A delightful way to get feedback from your visitors and customers.

Stars, emojis, thumbs/up down

Multiple positions, styles and triggers

No 'Powered by' label

Freddy Feedback onboarding feedback example Freddy Feedback onboarding feedback example Freddy Feedback onboarding feedback example

Discover insights

A simple and powerful dashboard shows you all the insights you need.

Power search, key metrics

Filter and segment responses

Trend analysis

Freddy Feedback dashboard

Close the loop

Improve based on feedback and close the loop on auto-pilot.

A direct link from your customer to you

Build on real feedback

Automate with custom fields and webhooks

Insights from the source

Build automation

If ...

Customer gave a low score

... then:

Send to support to follow up

Get started for free

Free 14 day trial • No credit card required

The best feedback experience your users ever had

Feedback Emoji Thumbs Up Feedback Emoji Thumbs Down
Thumbs up/down
Feedback Emoji Angry Face Feedback Emoji Crying Face Feedback Emoji Frowning Face Feedback Emoji Unamused Face Feedback Emoji Smiling Face Feedback Emoji Grinning Face with Smiling Eyes Feedback Emoji Smiling Face with Heart Eyes Feedback Emoji Star Struck
Animated emojis

Choose from 14 different versions

Star rating Star rating Star rating Star rating Star rating
5 star rating
Follow-up question

Get detailed feedback.

Themes

Customize the look and feel.

Position

Three different position options.

No 'Powered by' label

Modern and minimal design.

Trigger

Open at the right moment.

Make informed decisions

Make informed decisions

The dashboard shows you all feedback in one simple overview. See how feedback progresses over time and do a deep dive where needed.

Freddy Feedback dashboard
Key metrics

Instantly see a summary of the survey's performance.

Power search

Find comments with certain keywords for a deep dive.

Trend analysis

Graph view of your customer sentiment over time.

Users

Invite team members to the dashboard.

Slack integration

Receive survey responses directly in Slack.

Always be on top of feedback

Easily share responses with your team

Set up for each survey separately

Choose public or private channels

Custom fields

A powerful way to enrich responses with data that is relevant to your business.

Read the blog post

Add custom data in minutes

Custom fields docs

Combine with webhooks to build automation

Webhook docs

freddyWidget.show({
  custom_fields: {
    user_id: 42,
    email: "customer@example.com"
  }
});

Start collecting feedback

You'll be up and running in no time. Once you receive the first responses you'll directly see the value of feedback.

During the free trial we can help you with everything: from defining the best survey questions to installation.

Sign up

Free 14 day trial
No credit card required

Freddy Feedback

Examples

Three popular examples of how our customers collect feedback to make their products better.

1

Inline

Useful for: blog posts, FAQs, documentation

Put the widget at the bottom of your content and get insights into which articles, docs or FAQs are appreciated and which need to be improved.

Was this FAQ helpful?

Feedback Emoji Thumbs Up Feedback Emoji Thumbs Down

Thumbs up/down emoji

2

Side sticky

Useful for: full website feedback

Triggered by a feedback button on the side of your page. Get a constant insight into where visitors and customers get happy and get stuck.

Let us know what you think

Feedback Emoji Angry Face Feedback Emoji Frowning Face Feedback Emoji Smiling Face Feedback Emoji Grinning Face with Smiling Eyes Feedback Emoji Smiling Face with Heart Eyes

5 scale animated emoji

3

Bottom sticky

Useful for: customer journey feedback

Trigger the widget in a specific moment in the customer journey to get targeted feedback. Examples: post-purchase, after viewing a video or after performing an action.

How was your onboarding experience?

Star rating Star rating Star rating Star rating Star rating

5 scale star in dark theme

How is Freddy Feedback different?

Most companies
Freddy Feedback

Focus

Most companies

Offer a range of tools with complex dashboards that you pay for but don't use

Freddy Feedback

A simple tool that shows you where you're doing well and where you need to improve

Design

Most companies

Include heavy libraries, show 'Powered by' labels and in our humble opinion are stuck in the '90s

Freddy Feedback

Freddy's widget is lightweight, we never show a 'Powered by' label and we have fresh themes

Price

Most companies

Start at $35 per month or more, and give you only a few hundred responses

Freddy Feedback

Because we apply focus, our prices are low and our response amounts are high

Latest from our blog

Start getting feedback from your customers

Get started for free

Free 14 day trial • No credit card required