About

The drive behind Freddy Feedback

It's pretty difficult to make a case against getting feedback from your visitors and customers. With this feedback you can instantly make your product, marketing, docs or other any content better.

But collecting feedback often means expensive software, ugly widgets shown to your customers and plowing through complex dashboards. That's why we decided to make this experience delightful again.

In short

You might have seen the comparison below on our homepage already. It's a good summary of how Freddy is different.

Most companies
Freddy Feedback

Focus

Most companies

Offer a range of tools with complex dashboards that you pay for but don't use

Freddy Feedback

A simple tool that shows you where you're doing well and where you need to improve

Design

Most companies

Include heavy libraries, show 'Powered by' labels and in our humble opinion are stuck in the '90s

Freddy Feedback

Freddy's widget is lightweight, we never show a 'Powered by' label and we have fresh themes

Price

Most companies

Start at $35 per month or more, and give you only a few hundred responses

Freddy Feedback

Because we apply focus, our prices are low and our response amounts are high

In more detail

Let's look at each of these elements.

Focus

We do have a lot of features, but they all revolve around doing just 1 thing exceptionally well: get feedback from your customers. And we make that a great experience for both your customers (the widget) and for you (your dashboard).

We believe that the best way to get feedback is to ask your customers an honest and simple question, and make it a delightful experience for them to answer it.

These answers are then put together in a clean and simple dashboard so you can easily draw conclusions and improve.

Design

Widget style

We have seen widget colours and emoji styles that would be arrested if there an Internet Police. Also, these widgets go on your website and are shown to your customers. You've put all that effort in making things look good and read nice, it would be a shame to ruin that experience with a widget that looks like it came straight from the 90s...

Freddy has fresh themes and emojis that make you

'Powered by' label

And then, ahhh yes, the infamous 'Powered by' label. Great for our growth! But again, this widget is on your website shown to your customers. We rather grow slower but give your customers a better experience. Good for your business, thus good for ours, simple as that.

Lightweight

Lastly, without naming and shaming, we have seen companies include up to 1MB of libraries just to show a widget. Including Freddy on your page doesn't slow it down as it's loaded after your page is completely ready. And it's under 100kb which will download in about 0,05 seconds on 4G.

Price

This was one of the main drivers actually. We really don't understand why you should pay $35 for 100 responses per month. We give you generous amounts of responses for a low monthly price. And there's a discount on top if you go for a yearly subscription.

All plans come with unlimited surveys, unlimited websites and unlimited users.

Start getting feedback from your customers

Get started for free

Free 14 day trial • No credit card required

Subscribe to Freddy's updates

Get insights on how to best get feedback from your customers, updates on new features and maybe even a joke from Freddy.