Category: best practices
When a user closed the widget or submitted a response, you'll often don't want to show the survey to that same user withing a certain period of time. To do this, use cooldown logic.
Cooldown after close
This is the setting for when a users closes the widget using the close button (the X icon in the top right of the widget) and didn't submit a response. It might be that the user was doing something else and closed the widget, or the user is not interested in responding.
The cooldown after close setting makes sure that the survey doesn't show up after the user closed it. You can set the amount of days you want the survey to stay hidden to this user.
Because a user can have many different reasons for closing the survey, you'll typically set this towards the lower end, so 1, 3 or 1 week.
No cooldown after close for side sticky and inline widgets
Because these widgets embed in your website in a way that the user can't close them, there is no cooldown after close setting for these widgets.
Cooldown after response
This is the setting for when a user submits a response. Because this is a very clear action, you'll typically set this towards the higher end, so 1 week, 2 weeks, 30 days or maybe even 90 days.
What is a good cooldown period?
This depends on your use case. If you need help defining the right cooldown period just get in touch and we'll be happy to help.